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"Many of our staff are benefiting from the online learning where they also certificates to confirm their completion of training"

Head of Premises & Estates, STEP Multi Academy Trust

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Business, organisations and individuals who want to sell or supply alcohol in England and Wales must have a license. This interactive course will help you gain more of an understanding into the process of applying and being a license holder.

There are as many as 21 million people in forced labour around the world, which is estimated to generate a profit of £120 billion per annum. Organisations can be implicated in modern slavery both directly and indirectly in a variety of ways such as, in their own operations, through their global supply chains and through their involvement with business partners.

This course highlights the key themes of the General Data Protection Regulation (GDPR) to help organisations understand the new legal framework in the EU.

In this module, you will examine what customer service is, what impact it has on organisations and how you can measure it. You will explore the link between customer service and customer satisfaction, using examples to identify good and poor practice, and identify some of the skills that you need to deliver good customer service. Finally, you will consider how these skills can be used to good effect when customers make contact – such as in person, by telephone, by letter or electronic means (including social media).