Grievance Management Workshop


Grievance Management Workshop

This workshop considers how we can deal with such conflict in the workplace through informal means and the more formal grievance procedure as well as through other interventions, including mediation.

Who Should Attend

Suitable for the newly promoted managers or managers who lack formal training or require a refresher.

Learning Outcomes

  • Understanding of the difference between grumbles, gripes and grievances
  • Awareness of the causes of these and the different responses for handling them
  • Knowledge of techniques for diffusing tension and minimising or eradicating conflict
  • Knowledge of how to deal with repeat and nuisance grievances
  • Confidence in dealing with informal and formal grievances
  • Knowledge of relevant employment legislation
  • Awareness of the benefits of mediation as a tool for resolving conflict

 Benefits to your Organisation

  • An engaged workforce enjoying greater job satisfaction, motivation and morale
  • Reduced employee attrition
  • Improved risk management in potentially highly litigious areas such as constructive dismissal and discrimination
  • Reduced absenteeism
  • Increased productivity and efficiency

Course Content

  • The potential causes of conflict within the workplace
  • How to identify a grumble, gripe or grievance
  • Tips on preventing grievances
  • Dealing with repeat and nuisance grievances
  • How to investigate a grievance and consideration of the ACAS Code on grievance procedures
  • The importance of following a fair procedure
  • Grievance outcomes and right of appeal
  • Legal risks including resignations and constructive dismissal and discrimination based claims
  • What the Employment Tribunal would consider
  • Consideration of interventions to resolve conflict including effective communication and mediation

Course Duration and Timings

  • 1 day workshop
  • 9:30am to 4.30pm

We do not currently have any courses scheduled. Please complete the form below if you would like to arrange an in-house course.

Let's start talking on 0345 226 8393

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