Medical Practices and Pharmacies

Ellis Whittam works closely with medical practices to alleviate workforce pressures, manage operational change and ensure services meet CQC standards. We are also proud to be an exclusive partner of the National Pharmacy Association.

Our sector specialists understand the pressures on practice managers, GPs and pharmacists and are on hand to provide professional support through early-stage delivery and beyond. 

We will work with you to improve efficiency and enhance the quality and effectiveness of your workforce so that you can focus on creating collaborative networks that work for you practice teams and patient community. 

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Specialist advice and support for medical practices and pharmacies

At Ellis Whittam we recognised that every organisation is different. But with specialist sector teams, you can benefit from the shared insight and expertise of our advisers, who support hundreds of other medical practices and pharmacies facing similar challenges to you. 

Medical Practice and Pharmacy clients at Ellis Whittam benefit from:

  • Expert advice from an experienced team of sector specialists  
  • Fixed fee certainty to give you peace of mind 
  • Independent Legal Expenses Insurance 

Related Information


COVID-19 Live Q&A | Safety, Shielding and Managing Staff


How to Prepare for a CQC Inspection


Case Study | The National Pharmacy Association

“Ellis Whittam understand and appreciate the employment and HR issues of our pharmacy business. No matter how trivial or complex the query, I have always found their staff to be polite, helpful and knowledgeable.

H A McParland Ltd

Employment Law & HR

At a time when general practice and pharmacy is facing significant staffing pressures, you need to be skilled in how you manage your workforce and respond to operational changes. Acting as an extension of your team that you can call upon at any time, our qualified HR and Employment Law Advisers will give you the confidence to manage change effectively and overcome challenges within your workforce. We offer tailored advice and assistance in a number of areas, including:

  • Recruitment and retention;
  • Contractual issues;
  • Changes to working hours;
  • Complaints;
  • Grievance;
  • Disciplinary;
  • Performance;
  • Appraisals;
  • TUPE; and
  • Employment Tribunals.

To facilitate the transition from individual practice units to working at scale, your small team of dedicated advisers will work with you to overcome difficult HR challenges quickly and help you to deal with contractual changes in line with NHS policy and regulation.

With access to professional advice at the end of the phone 24/7, you can improve retention, build strong and collaborative teams and focus on providing high-quality care.

Health & Safety

The safety of employees, visitors and patients should be a key priority for any medical practice or pharmacy; for medical practices it’s one of the key areas of the CQC inspection regime.

Your dedicated Health & Safety Consultant will work with you to develop a robust system for identifying and managing risk, as well as give you the tools you need to demonstrate compliance. Whatever your size and set-up, our tailored solution will effectively address common safety risks, including:

  • Slips, trips and falls;
  • Manual handling;
  • Lone working;
  • Storing and handling hazardous substances;
  • Fire;
  • Electrical equipment;
  • Medical devices;
  • Violence; and
  • Display Screen Equipment.

Entering into collaborative networks will intensify the burden of responsibility on employers, who will have to ensure the wellbeing of a larger volume of patients as well as consider the health and safety implications of a shared workforce.

With support from an experienced Health & Safety Consultant, you can minimise risk, save valuable management time and be confident that you are complying with the legal requirements.

"Please extend my thanks to all your team, who I think are doing a marvellous job and have done since the start of the coronavirus pandemic."

Kate Roche, PA to Chief Executive,
HR Administrator
Fairfield Independent Hospital

Explore our Employment Law and Health & Safety Services

Discover more about how our services could support your practice or pharmacy

24/7 unlimited support from your dedicated advisers

Whichever service you use, our highly qualified advice teams will form the bedrock of your relationship with EW. You get named advisers, ensuring the support and advice you get remains consistent and from people who understand your business.

Employment Law Advice

Fast, pragmatic, commercial. Our Employment Law and HR advice line gives you and your managers access to truly unlimited advice on all of your people-related challenges, from the seemingly straightforward to the most complex.
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Health & Safety Advice

Need a steer on risk assessment, help unpacking legislation, or guidance on your COVID controls? With our unlimited advice line support, you can relieve the pressures of regulatory compliance and dramatically reduce risk.
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Best practice documents, personalised for you

Your Employment Law and Health & Safety advisers will work with you to create compliant, best practice contracts, policies and handbooks that meet the specific needs of your organisation.

Employment Contracts and Handbooks

Whether you have nothing in place or just need an expert review, our Employment Law specialists can carefully craft your employment contracts and employee handbooks to guarantee compliance and provide the flexibility you need as an employer.
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Health & Safety Policies and Handbooks

Whether you’ve got nothing in place or are in need of an expert review, our Health & Safety specialists can provide you with a policy and handbook tailored to your organisation, processes, activities and environment.
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Control your financial risk with our Legal Expenses Insurance

With the amount and cost of claims rising, and new risks emerging, our independent Legal Expenses Insurance gives you piece off mind that if things don’t go as planned, you aren’t hit with unforeseen expenses.

Legal Expenses Insurance for Employment Tribunals

Safeguard your business from the growing threat of Employment Tribunal claims with our independent, FCA-regulated Legal Expenses Insurance (LEI).
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Legal Expenses Insurance for Health & Safety Prosecutions

If you’re concerned about the rising cost of non-compliance and the impact a serious safety incident might have on your bottom line, Legal Expenses Insurance (LEI) can provide added protection for your organisation.

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Innovative platforms to help you maximise your investment

Alongside your advice line services, you’ll have access to our software platforms, giving you instant access to hundreds of EL and H&S templates and resources, as well specific tools to manage HR and H&S compliance.


Your go-to management portal. Provided as part of our core service, MyEW gives you access to guidance notes, document templates and EL case history, as well as being your gateway to e-learning, a HR management tool, and MyH&S.
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Our innovative compliance and risk management software, MyH&S, will revolutionise your approach to safety management by creating smart “to-do” lists, cutting out the admin and allowing you to monitor your compliance in real time with our risk status indicator.
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Additional, experience HR support, whatever your need

Entirely bespoke, based on sector experience and tailored to your exact needs, our HR Consultancy services range from on-site support with disciplinaries and grievances to restructures and developing your HR strategy.

Delivered by a growing network of experienced and qualified HR Consultants across the UK, these hands-on HR services can be seamlessly integrated with our Employment Law and HR support to provide comprehensive solutions to your workforce challenges and identify opportunities for improvement and growth.

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Understand and manage your compliance with audits and specialist risk assessments

Our experienced H&S consultants will complete full audits and well as specialist risk assessments, identifying your areas of concern and providing practical guidance on how to reasonably mitigate risks in the future.

Audit and Inspection

Not confident in your compliance? Want to know that risk is being appropriately managed at every level across your organisation? Then you need a health and safety audit.
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Risk Assessments

If you’re looking for a task-specific risk assessment, our experts can take a systematic look at your premises and practices and work with you to ensure safety and compliance.
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Transform your approach to training

Tired of classroom training, or unable to take time out? Our HR and Health & Safety e-Learning courses for managers and employees are a convenient and powerful alternative, incorporating videos and interactive testing for more flexible learning and development.

HR & Employment Law e-Learning

Meaningful training for managers and employees ensures leaders are well equipped to carry out their role, raises awareness of best-practice around workplace issues, and can be instrumental in preventing HR headaches.
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Health & Safety e-Learning

The business impact of poor health and safety management can be significant: reduced productivity, higher staff turnover, damage to your reputation, and even fines and prosecution. Of course, the primary concern is the welfare of your workforce.
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Google Rating
Based on 100 reviews

95% Client satisfaction rate - 97% Client retention rate

Experts in Medical Practices and Pharmancies

Why choose us?

What makes us unique is that we combine the service quality of a law firm with the certainty of fixed-fee services to provide expert, solutions-focused Employment Law, HR and Health & Safety support tailored to your organisation.

Our people are the basis of our service. They are the reason why we have a 95% client satisfaction rate and an annual client retention rate of 97%.

Our sector experts help business leaders like you to:

  • Proactively solve problems;
  • Ensure regulatory compliance; and
  • Achieve commercial objectives.

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