Service Desk Analyst

Our Client Experience Department are currently looking to appoint a Service Desk Analyst to join their team at our fantastic offices in Aldford, Chester.


Service Desk Analyst

Salary: up to £25,000

Location: Head Office - Aldford, Chester

Full Time Role

Start: ASAP

Deadline: 15th February 2019

Ellis Whittam is an award-winning, fast-growing business, providing high-quality Employment Law, HR and Health & Safety support to UK employers. Our hands-on, innovative, client-focused, commercial approach is popular with our clients and we achieve industry-leading levels of client satisfaction and retention.

Our Client Experience Department are currently looking to appoint a Service Desk Analyst to join their team at our fantastic offices in Aldford, Chester.

 The purpose of the Service Desk Analyst role is to encourage Ellis Whittam clients in the use of our online technology platform ensuring they have the knowledge and support required to get the most from our Technology systems. This role supports our Client Experience Team in the successful embedding and adoption of Ellis Whittam’s technology into the normal working lives of our clients.

A keen sense of brilliant client service is key as this role will include gaining an understanding of each clients’ requirements and technology capabilities, and tailoring support and adoption conversations appropriately.

To join us you’ll ideally need to have:

  • Good technical skills and ability to adapt/learn new IT systems
  • Excellent knowledge of MS Office tools
  • Understanding of online / SaaS technology projects
  • Ability to train clients on usage of systems
  • Positive and proactive attitude in supporting and nurturing clients through the on-boarding experience
  • Ability to communicate effectively both written and verbal, to both internal and external clients
  • Experience of working within a client service environment
  • Ability to work under pressure and use initiative

If you are the successful candidate we will provide you with a salary of up to £25,000 as well as excellent benefits and other company perks.

At Ellis Whittam we love to make coming to work fun, we have invested time in gaining silver Investors in People standard and our colleague engagement scores are going from strength to strength. So when we are not working hard doing our day jobs we are hunting for Easter eggs, eating Dominos’ pizza, competing in Sports Day or playing pool and Xbox in our Play Room, so come and join the fun!

If you are someone who has positive energy and enthusiasm, who enjoys working in a fast-paced, client-focused department, then we want to hear from you!

We’re proud of our company and our colleagues, so as well as visiting our website why not check out who you could be working with on LinkedIn or what current and former colleagues have said about us on Glassdoor!

Closing date: Friday 15th February 2019.

"Our fantastic colleague engagement at EW is something very special and unique. Our top strategic priority is to continue to grow EW as a great, fun and rewarding place to work!"

Gavin Snell - CEO

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