IT Support Analyst

Our IT department are currently looking for an IT Support Analyst to join their team at our fantastic office in Chester!

IT Support Analyst

2 years

Up to £25,000 salary




Ellis Whittam is an award winning, fast growing business, providing high quality Employment Law, HR and Health and Safety support to UK employers. Our hands-on, innovative, client focused, commercial approach is popular with our clients and we achieve industry-leading levels of client satisfaction and retention.

Our IT department are currently looking for an IT Support Analyst to join their team at our fantastic office in Chester! 

Ellis Whittam has a double digit growth rate and as we rely on our increasing IT and digital platforms to deliver this success. Our IT Support Analyst plays a vital role in supporting the organisation to achieve this growth.

As the IT Support Analyst you will ensure that the support, management, administration and maintenance of Ellis Whittam’s IT infrastructure meets the highest standards and in doing so, provides our colleagues with a stable, secure IT platform.

This position will involve a high level of proactive problem solving, service orientation and IT service desk ticket management. We want a colleague who is always looking to go that extra mile and is a people person as well as a technical expert.

To join us you’ll ideally need to have:

  • Experience with heavily virtualised environments such as VMWare vSphere and Microsoft Hyper-V Proven experience of problem solving technology issues.
  • Experience of problem solving both in a software and hardware environment
  • Experience of working with both internal and outsourced IT support functions
  • Excellent communication skills with a professional approach to managing internal customer expectations.
  • Experience with Salesforce environment would be an advantage.

If you are a successful candidate we will provide you with a basic salary of up to £25,000 along with the opportunity to work on a wide range of IT support issues. As a growing company we will continue to invest in our IT infrastructure environment giving you the opportunity to grow your knowledge and experience.

At Ellis Whittam we love to make coming to work fun, we have invested time in gaining silver Investors in People standard and our colleague engagement scores are going from strength to strength. So when we are not working hard doing our day jobs we provide an environment that is friendly and engaging with monthly events ran by colleagues and paid for by Ellis Whittam to ensure that we continue to be a great place to work

If you are a successful IT professional, with positive energy and enthusiasm, who enjoys working in a fast-paced, varied environment, then we want to hear from you!

"Our fantastic colleague engagement at EW is something very special and unique. Our top strategic priority is to continue to grow EW as a great, fun and rewarding place to work!"

Gavin Snell - CEO

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