Client Experience Coordinator

We are currently looking for a Client Experience Coordinator to join our Client Experience Department.

Client Experience Coordinator

Salary: £19,000 per annum

Location: Chester

Full Time Role

Start: ASAP

Client Experience Coordinator

Ellis Whittam provides high quality professional HR, Employment Law and Health and Safety Advice, training and technology to UK employers.  We support 17,500 UK employers including well-known brands such as Peter Jones group of companies, Cranswick plc., Holland & Barrett and Charles Tyrwhitt.

Lloyds Development Capital (part of Lloyds Bank) acquired a private equity stake in the business in late 2016, proving the ability to invest and enable accelerated growth over the next two years.  We enjoy market leading client satisfaction levels and have invested heavily in new technology platforms to help fuel growth.

Our Client Experience Department are currently looking to appoint a Client Experience Coordinator to join their team at our fantastic offices in Aldford, Chester.

As a Client Experience Coordinator, you will have a key role in our client lifecycle by ensuring the delivery of consistent and brilliant customer service. The role will involve the smooth onboarding of clients, the effective roll out of the client portal and related Apps and co-ordinated and timely management of service delivery. You will act as the first point of contact for any client questions, concerns or issues.

To join us you’ll ideally need to have:

  • Experience of working within a customer service environment
  • Ability to talk to clients in a confident, clear and informative manner
  • Excellent communication skills, both written and oral
  • Ability to prioritise, schedule and manage own workload with minimal supervision whilst managing customer expectations
  • Excellent knowledge of MS Office tools
  • Experience and knowledge of CRM and Case Management Systems is highly desirable
  • Attention to detail, commitment to quality
  • Ability to work under pressure and use initiative

If you are a successful candidate, we will provide you with a salary of £19,000 per annum as well as excellent benefits and other company perks.

At Ellis Whittam we love to make coming to work fun, we have invested time in gaining silver Investors in People standard and our colleague engagement scores are going from strength to strength. So when we are not working hard doing our day jobs we are hunting for Easter eggs, eating domino’s pizza, competing in sports day or playing pool and Xbox in our Play Room, so come and join the fun!

If you are a confident customer service professional, with positive energy and enthusiasm, who enjoys working in a fast-paced, client-focused department, then we want to hear from you!

We’re proud of our company and our colleagues, so as well as visiting our website why not check out who you could be working with on LinkedIn or what our current and former colleagues have said about us on Glassdoor!

21st October 2019 closing date

Why work at Ellis Whittam?

A day in the life of an Ellis Whittam employee

Our Regional Health & Safety Manager walks us through what our consultants get up to on a daily basis.

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About Ellis Whittam

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